Privacy Policy

Introduction

Welcome to BestRep ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our personal trainer platform, including our website and mobile application (collectively, the "Service").

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Service.

Information We Collect

Personal Information

We may collect personal information that you provide directly to us, including:

• Name, email address, and phone number
• Profile information (bio, areas of focus, certifications)
• Payment information (processed securely through third-party providers)
• Health and fitness data (when provided by clients)
• Communication preferences and settings

Usage Information

We automatically collect certain information when you use our Service:

• Device information (type, operating system, browser)
• IP address and location data
• Usage patterns and feature interactions
• Session data and performance metrics
• Crash reports and error logs

Mobile App Specific Data

Our mobile application may collect additional information:

• Device identifiers and mobile advertising IDs
• Push notification tokens
• Camera and photo library access (with permission)
• Location services (with permission)
• Health app integrations (with permission)

How We Use Your Information

We use the information we collect for various purposes:

• Provide, maintain, and improve our Service
• Process transactions and manage subscriptions
• Send administrative and promotional communications
• Personalize your experience and content
• Analyze usage patterns and optimize performance
• Ensure security and prevent fraud
• Comply with legal obligations
• Facilitate trainer-client relationships and communications

Information Sharing and Disclosure

We may share your information in the following circumstances:

With Your Consent

We may share your information when you explicitly consent to such sharing.

Service Providers

We may share information with third-party service providers who assist us in:

• Payment processing and billing
• Cloud hosting and data storage
• Analytics and performance monitoring
• Customer support and communication
• Marketing and advertising services

Legal Requirements

We may disclose information if required by law or in response to valid legal requests.

Business Transfers

Information may be transferred in connection with mergers, acquisitions, or asset sales.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication requirements
• Secure data centers and infrastructure
• Employee training on data protection practices

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Restriction: Request restriction of processing
• Objection: Object to certain types of processing
• Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the information provided below.

Mobile App Permissions

Our mobile application may request the following permissions:

• Camera: To take photos for profile pictures and progress tracking
• Photo Library: To select images from your device
• Notifications: To send workout reminders and updates
• Location: To find nearby gyms and track outdoor workouts (optional)
• Health Data: To integrate with fitness apps and track progress (optional)
• Contacts: To invite friends and find trainers (optional)

You can manage these permissions through your device settings at any time.

Third-Party Services

Our Service may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

Third-party services we may use include:

• Payment processors (Stripe, PayPal)
• Analytics services (Google Analytics)
• Cloud storage providers (Appwrite, AWS)
• Communication services (email, SMS)
• Social media platforms

Children's Privacy

Our Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

Effective Date

This Privacy Policy is effective as of the date listed at the top of this page and applies to all information collected by us on or after such date.